Refund policy

Refund & Return Policy — Mally

1. Overview
Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds and returns may be accepted for purchases made on our website. Please review it before ordering, as completing a purchase indicates agreement to these terms.

2. Return Eligibility
Dietary supplements qualify for returns only when:

• The item is unused, unopened, and in its original sealed packaging
• The return request is made within 30 days of delivery
• Proof of purchase is provided (e.g., order number or receipt)

Items that are opened, used, or damaged cannot be returned due to hygiene and safety concerns.

3. Non-Returnable Items

• Opened or used products
• Items returned beyond 30 days post-delivery
• Clearance or final sale promotional items
• Gift cards or digital products (when applicable)

4. Refund Process
Contact our support team at mallysupply@gmail.com with your order number, return reason, and product photos if needed. Upon approval:

• Return instructions will be provided
• Customers cover return shipping
• After inspection, refunds are issued to the original payment method
• Refunds typically appear within 5–10 business days

5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days at mallysupply@gmail.com. Replacements, store credit, or a full refund are available pending photo documentation.